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| BSI Approved Status | |
| BS EN ISO9001:2000 Approved Systems | |
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SMC
Electronics Ltd is proud to announce that the British Standards
Institute (BSI) has awarded SMC
Electronics Ltd and SMC
Electronique Europe 'BSI Approved' status after a successful transition
to the BS EN ISO9001:2000 Quality Standard. ISO 9000 is a set of standards for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect. In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met. Many companies require their suppliers to become registered to ISO 9001:2000 and because of this, registered companies find that their market opportunities have increased. In addition, a company's compliance with ISO 9001:2000 insures that it has a sound quality management system, and that's good business. Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs and increased demand for their products and services. Other benefits can include better working conditions, increased market share, and increased profits. ISO 9001:2000 registration is rapidly becoming a must for any company that does business in Europe. Many industrial companies require registration by their own suppliers. There is a growing trend toward universal acceptance of ISO 9001:2000 as an international standard. |
| Scope | |
| SMC
Electronics Ltd is approved for the following activities: Design of communications equipment, Manufacture, sales, distribution and maintenance provider to the IT and Communications industries. SMC Electronique Europe is approved for the following activities: Sales, distribution and maintenance provider to the IT and Communications industries. |
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| Quality Policy Statement | |
| The company’s
policy is to ensure that all products and services are maintained
to a high standard of performance and reliability and its service
to customers meets their expectations. The company aims to maintain its leadership in the market and its reputation for quality by the implementation and maintenance of a Quality Management System (QMS) complying with the requirements of BS EN ISO 9001:2000 and by a suitable programme of continual improvement. Top-level management is totally committed to the achievement of quality and is dedicated to adopting effective Health & Safety and Environmental Practices for its operation. Achievement of these goals shall necessitate the involvement, support and dedication of all personnel throughout the organisation. Participation of all employees in the process of continual improvement is encouraged via regular consultation. |
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| Quality Objectives | |
| To
maintain an effective Quality Management System (QMS) complying with
the requirements of BS EN ISO9001:2000. To achieve and maintain a level of quality which enhances the company's reputation with its customers. To ensure compliance with relevant statutory and safety requirements. To endeavour, at all times, to maximize customer satisfaction with the products and services provided by SMC Electronics Ltd, particularly sustaining contracted product turnaround times. |
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| Customer-Satisfaction Questionnaire | |
| We appreciate your feedback | |
| Please
feel free to fill in one of our customer-satisfaction questionnaires.
Responses will be recorded as part of our continual improvement strategy. Download Our Customer Satisfaction Questionnaire (0.86Mb, Adobe Acrobat Reader required) |
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